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Workforce Development Specialist / Case Manager

Department: Casework
Location: Cafe Overlook, Downtown Columbus
Minimum Experience: 2 years
Position Type: Full-Time
Salary: $57k - $60k - DOE

ARCH is dedicated to making the world more welcoming to returning citizens by assisting them in reintegrating into the community. We are currently seeking a compassionate and dedicated Workforce Development Specialist/Case Manager to join our team. The ideal candidate will work with individuals in the Cafe Overlook career development program, focusing on addressing social needs alongside career development to promote stability through employment.

Key Responsibilities

Case Management:

  • Regularly engage with individuals to assess their needs and progress in the program

  • Develop detailed success plans, outlining strategies for improving clients' stability

  • Maintain thorough records of client contacts, progress, setbacks, and case history reports

  • Connect clients with local resources, programs, and assistance

  • Provide coaching on making productive, safe, and healthy life choices

Employer Recruitment:

  • Build relationships with hospitality and restaurant employers in Columbus

  • Maintain connections with employer partners to track open positions and facilitate referrals for program graduates

Key Responsibilities

Work Environment:

  • 8-hour shifts

  • Onsite work in Downtown Columbus at 373 S. High St., 16th floor


  • Minimum bachelor’s degree in social work, a related field, or equivalent field experience; MSWs strongly encouraged to apply

  • Valid Ohio driver’s license

  • Computer skills (Word, Apricot, Sure Impact, Google Drive, etc.) and a willingness to learn new programs

  • Knowledge of mediation, mental health first aid, and crisis intervention methodologies

  • State licensure or professional registration is preferred

  • Evidence of success working with similar clients and programs

  • Empathetic, trauma-informed, with strong boundaries

  • Excellent communication, listening, critical thinking, and organizational skills

  • Knowledge of local resources available to clients in Central Ohio

  • Willingness to conduct outreach to expand the list of available resources


  • Competitive salary

  • Health and wellness benefits

  • Professional development opportunities

  • A supportive and mission-driven work environment

How to Apply:

Interested candidates should submit their resume, cover letter, and three professional references to programdevelopment (at) archreentry (dot) com. Applications will be accepted until January 5th or until position is filled.


ARCH is an equal-opportunity employer. We encourage candidates of all backgrounds to apply.


Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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